All sales are definite. Each order implicates the purchaser’s full acceptance of these sales terms and conditions.
All of our prices are given excluding taxes, customs fees, insurance and transportation, from the head office in Béziers - FRANCE. The packaging of the goods introduced in our catalogue cannot be changed. All of our invoices are redacted in € (Euro) on base of our rates and catalogues. Goods invoiced may not be returned or refunded. The only possible option is a trade exchange following agreement from the Private Limited Company H.MAHEO. The sum of the goods invoiced will remain to be paid in full in all cases.
The advertising accessories for our products (plastic, metal or cardboard display boxes), either paid for or provided free of charge for the customer‘s use with the merchandise will not be used for purposes other than the presentation of products sold by the Private Limited Company H.MAHEO.
Delivery delays are provided purely as a guideline. The present order may be delivered in more than one installment, according to the availability of the items ordered. The transportation regarding remains of order will be on charge of the buyer.
Our goods are sent at the consignee’s risk and it is the consignee s’ responsibility to check on reception, the condition, the number of products and the weight of the package, and when necessary to express their reservations to the shipping company, only responsible.
In general, the Private Limited Company H.MAHEO shall not be held responsible for delays or damages due to strikes, forced closure, riots, war or other circumstances that may disturb the normal course of deliveries.
In case of export, goods shall systematically be sold EXWorks Béziers - FRANCE (Incoterms 2010).
Any complaint must be sent by registered post to our company head office within 48 hours after receipt of the goods.
As soon as we receive this complaint, we will act to replace, as we see fit, all goods that we recognize as non-compliant or affected by a hidden defect, to the exclusion of all damages and interest. Any exchange must be approved by our company which will previously deliver to the buyer a returning form accepted and signed. Unsold goods will not be taken back or exchanged.
All of our products are covered by the legal guarantee (defects of form or manufacturing faults) of course if a normal use has been made of the product and that the maintenance guidelines have been followed. Deterioration during mounting, dismounting or alteration in the workshops of the client. In no way a product will be changed because solvent or abrasive products had been applied. We never change an item because it is used or dilapidated.
In certain exceptional single boxes, our company may provide 1 spare part per frame reference and per client during one year after the date of invoice. The transportation will be incremented for DOM TOM, CEE and Export. These items should be ordered by email or by fax. The damaged piece should be returned on charge of the customer within 15 days for examination. Otherwise, a flat 15 € sum will be invoiced to represent the spare part price, the shipment, packaging and workers' cost. We don’t supply accessories products for frames like screws, nose pads, demo lenses or tips. The company under no circumstance will use outside of the legal guarantee provide the full frames.
All goods are payable on receipt. However, in accordance with the conditions outlined below, in certain circumstances delayed payment can be arranged only for metropolitan French customers. In such boxes, the conditions will be specified on the invoice and should be agreed in advance with the managers of the Private Limited Company H.MAHEO. The customer should ensure that this arrangement is fully organized with their bank. In case of rejection of the LCR, increased bank charges and recovery fees regarding unpaid invoices will be the customer's responsibility. Payment terms will then be modified and the goods shall be paid in advance. Advance or cash payment shall not give the client the right to a discount.
All of the goods shipped to the CEE and worldwide (unless France), are to be paid in advance by bank deposit or credit card after creation of a proforma invoice.
We reserve the right to request payment before the goods are dispatched. In case of payment by bank transfer, all fees caused by this transaction shall be paid by the client. We shall retain ownership of all goods sold until the full receipt of the price, within the framework of Law No. 80-335 of 12 May 1980. In case of delayed payment, the purchaser shall be subject to interest on the delay equal to 3 times the legal rate, calculated from the original date on which payment was due. Any unpaid invoice will inevitably lead to a complete interruption of the shipment of tyhe corresponding goods and spare parts. Goods in the possession of the purchaser that are presumed unpaid may be recovered by the Private Limited Company H.MAHEO without prejudice to any legal action to recover damages and interest.
Please do not hesitate to contact us if you have any questions, by calling +33 467 110 411.
You can also use the form on the contact page.